Privacy Policy

Information collected

The site does not require an account. When you contact CasinoOpsAI, you may provide your name, email address, casino or company, country or market, enquiry topic, and message. Provide only the minimum information needed for an initial discussion.

• Do not send player data, employee records, surveillance footage, detailed cash records, credentials, or confidential investigations through the public contact form.
• Use blank templates, redacted examples, or general process descriptions for an initial conversation.

Purpose and lawful handling

Contact information is used to respond to your enquiry, assess whether a role or bounded workflow discussion is appropriate, maintain necessary correspondence, and protect the site from abuse. It is not sold to advertisers.

Formspree contact-form delivery

Formspree is used only when you deliberately submit a public contact form after accepting the privacy acknowledgement. The submitted name, email address, optional casino or company, optional country or market, enquiry intent, contextual conversation subject, broad source/page family attribution, message and published policy version are sent to Formspree so the enquiry can be delivered. Chat messages and AI credentials are not sent through this form. You may use direct email instead.

Cloudflare Turnstile and Groq in the optional chat

The chat remains disabled until you accept its pre-use notice. When bot protection is configured and you attempt to send a message, Cloudflare Turnstile may process technical anti-abuse signals and a short-lived verification token. Turnstile is not intentionally given the contact-form fields or casino files.

After local and server-side safety checks, Groq receives the current non-sensitive message and bounded recent chat context to generate a reply. The Groq API credential remains on the server. Contact-form fields and attachments are not sent to Groq. Do not use the chat if you do not want this external processing; use the contact page or direct email instead.

• Do not enter casino, player, employee, surveillance, security, cash, financial, credential, investigation, or other confidential information.
• Use only a general, non-sensitive description of the department or problem.
• The chat is not an approved casino record, evidence, support, or project-data channel.

Privacy-preserving aggregate measurement

The site may record limited first-party aggregate counts to understand which broad page families, visitor paths, and contact intents are useful. The measurement payload does not contain a visitor ID, cookie ID, raw page URL, referrer, IP address, user-agent string, screen fingerprint, or free-text message. No cookie, localStorage, or sessionStorage identifier is created for this measurement.

• Only low-cardinality values such as language, broad page family, one of the three visitor journeys, CTA family, and canonical contact intent are accepted.
• The server stores daily aggregate counters rather than individual event rows.
• Global Privacy Control or Do Not Track disables the client-side aggregate measurement.
• These counts are directional operational evidence, not proof that a Formspree enquiry was delivered or that a visitor is a unique person.

Fonts and technical requests

The site uses system font stacks and does not request font files from Google Fonts or another remote font provider. Standard web-server technical logs may still be created by the hosting provider. No advertising analytics, cross-site tracking, advertising profile, or third-party behavioural analytics script is intentionally installed on this site.

Retention and security

Enquiries are retained only as reasonably necessary to answer, maintain professional records, meet legal obligations, resolve disputes, and prevent abuse. Reasonable technical and organisational safeguards are used, but no internet transmission is risk-free.

Your choices and rights

• Ask what contact information is held about you.
• Request correction or deletion where applicable.
• Withdraw from further non-essential communication.
• Use email instead of the contact form.
• Contact your local data-protection authority where applicable.

Casino project information

Any later project involving operational information requires a separate scope, authorised access, confidentiality controls, minimisation, retention rules, and human review. Website contact does not create permission to share restricted casino information.

Changes to this policy

This policy may be updated when the site, contact workflow, service providers, or legal requirements change. The effective date on this page identifies the current published version.

Privacy contact

Use the contact page or email [email protected] for privacy questions or a deletion request.

Privacy contact